Legal Aid Service of Broward County Notifies Affected Individuals of Information Security Incident
The privacy and security of the personal information we maintain is of the utmost importance to Legal Aid Service of Broward County.
What Happened?
On or about February 10, 2025, Legal Aid Service of Broward County experienced unauthorized access to one email account.
What We Are Doing.
Upon learning of the issue, we commenced a prompt and thorough investigation. As part of our investigation, we engaged external cybersecurity experts and conducted a manual review of the impacted files. Based on that review, we discovered on January 5, 2026, that certain files containing protected personal information were subject to unauthorized access or acquisition as a result of the incident. We want to make you aware of the incident and provide you with steps you can take to further protect your information.
What Information Was Involved?
The potentially impacted files may have contained full names and one or more of the following: Social Security numbers, date of birth, drivers license numbers or state identification numbers, other government identification numbers, bank account information, credit or debit card information, biometric information, medical information, and/or health insurance policy information.
What You Can Do.
To date, we are not aware of any reports of identity fraud or improper use of any information as a direct result of this incident. Out of an abundance of caution, we provided written notification of this incident commencing on or about February 2, 2026, to all those potentially impacted to the extent we had a last known home address. The notice letter specifies steps affected individuals may take in order to protect themselves, including enrolling in complimentary credit monitoring services (if Social Security number was impacted), placing a fraud alert/security freeze on their credit files, obtaining free credit reports, remaining vigilant in reviewing financial account statements and credit reports for fraudulent or irregular activity, and taking steps to safeguard against medical identity theft.
For More Information.
Please accept our apologies that this incident occurred. We are committed to maintaining the privacy of personal information in our possession and have taken many precautions to safeguard it. We continually evaluate and modify our practices and internal controls to enhance the security and privacy of personal information.
Individuals with questions concerning this incident may call a dedicated and confidential toll-free response line that we have set up to respond to questions at (844) 574-1278. The response line is available Monday through Friday, 9:00am to 9:00pm, Eastern Time.
OTHER IMPORTANT INFORMATION
Placing a Fraud Alert on Your Credit File.
We recommend that you place an initial one-year Fraud Alert on your credit files, at no charge. A fraud alert tells creditors to contact you personally before they open any new accounts. To place a fraud alert, call any one of the three major credit bureaus at the numbers listed below. As soon as one credit bureau confirms your fraud alert, they will notify the others.
Equifax
P.O. Box 105069
Atlanta, GA 30348-5069
https://www.equifax.com/personal/credit-
report-services/credit-fraud-alerts/
(800) 525-6285
Experian
P.O. Box 9554
Allen, TX 75013
https://www.experian.com/fraud/ce
nter.html
(888) 397-3742
TransUnion
Fraud Victim Assistance Department
P.O. Box 2000
Chester, PA 19016-2000
https://www.transunion.com/fraud-alerts
(800) 680-7289
Consider Placing a Security Freeze on Your Credit File.
If you are very concerned about becoming a victim of fraud or identity theft, you may request a Security Freeze be placed on your credit file, at no charge. A security freeze prohibits, with certain specific exceptions, the consumer reporting agencies from releasing your credit report or any information from it without your express authorization. You may place a security freeze on your credit report by contacting all three nationwide credit reporting companies at the numbers below and following the stated directions or by sending a request in writing, by mail, to all three credit reporting companies:
Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348-5788
https://www.equifax.com/personal/credit
-report-services/credit-freeze/
(888)-298-0045
Experian Security Freeze
P.O. Box 9554
Allen, TX 75013
http://experian.com/freeze
(888) 397-3742
TransUnion Security Freeze
P.O. Box 160
Woodlyn, PA 19094
https://www.transunion.com/credit-freeze
(888) 909-8872
In order to place the security freeze, youll need to supply your name, address, date of birth, Social Security number and other personal information.After receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN (personal identification number) or password.Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze.
If your personal information has been used to file a false tax return, to open an account or to attempt to open an account in your name or to commit fraud or other crimes against you, you may file a police report in the City in which you currently reside.
Obtaining a Free Credit Report.
Under federal law, you are entitled to one free credit report every 12 months from each of the above three major nationwide credit reporting companies. Call 1-877-322-8228 or request your free credit reports online at www.annualcreditreport.com. Once you receive your credit reports, review them for discrepancies. Identify any accounts you did not open or inquiries from creditors that you did not authorize. Verify all information is correct. If you have questions or notice incorrect information, contact the credit reporting company.
Additional Helpful Resources.
Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically. Checking your credit report periodically can help you spot problems and address them quickly.
If you find suspicious activity on your credit reports or have reason to believe your information is being misused, call your local law enforcement agency and file a police report. Be sure to obtain a copy of the police report, as many creditors will want the information it contains to absolve you of the fraudulent debts. You may also file a complaint with the FTC by contacting them on the web at www.ftc.gov/idtheft, by phone at 1-877-IDTHEFT (1-877-438-4338), or by mail at Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Your complaint will be added to the FTCs Identity Theft Data Clearinghouse, where it will be accessible to law enforcement for their investigations. In addition, you may obtain information from the FTC about fraud alerts and security freezes.
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